Cancellation and Return Policy
Draft under review. This page is a draft that the shop is still checking. The final text will replace it. Parts marked “To be confirmed” are not decided yet. For anything urgent, contact us on +91 89687 95698.
This page explains how to cancel an order and how to return a product bought on www.sharmatrademart.com from To be confirmed: legal name, e.g. Sharma Trade Mart (Sharma Trader), Bhadram, Chamba, Himachal Pradesh.
Nothing on this page reduces your rights under the Consumer Protection Act, 2019.
Cancelling an order
Before we dispatch it
You can cancel free of charge until your order is marked Shipped.
- Call or WhatsApp +91 89687 95698, or email help@sharmatrademart.com, with your order number.
- We confirm the cancellation and start a full refund to your original payment method (see the Refund Policy).
- There is no cancellation fee.
There is no "Cancel" button on your account page yet, so please contact us. To be confirmed: remove this line when a button is built
After we dispatch it
You can refuse the parcel when the courier brings it. When it reaches us, we refund the full amount. We do not charge you for the return trip.
If we cancel
We may cancel an order if the item is out of stock, we cannot deliver to your pincode, or the price shown was a clear error. If we cancel, we tell you why and refund the full amount. We charge no fee in any case, and we will not charge you a cancellation fee if you cancel.
Returning a product
What you can return, and by when
| What happened | What we do | Tell us within |
|---|---|---|
| The product arrived damaged | Replacement or full refund | 10 days of delivery |
| You received the wrong product, size, colour or model, or parts are missing | Replacement or full refund | 10 days of delivery |
| The product is not as described on our website | Replacement or full refund | 10 days of delivery |
| The product is defective (does not work properly) | Replacement or full refund, after a quick check by us or the brand's service centre | 10 days of delivery |
| We delivered later than the latest date we showed at checkout (unless the delay was caused by events outside anyone's control, such as floods, landslides or road closures) | Full refund if you do not want it | 10 days of delivery |
| A fault appears after 10 days | We help you claim under the manufacturer's warranty (see below) | Within the warranty period |
Where stock allows, you choose between a replacement and a refund.
What we do not take back
We do not accept returns because you changed your mind, unless the product is damaged, wrong, defective, not as described or delivered late. To be confirmed: or adopt option C, change-of-mind returns for sealed items
We may refuse a return if the problem was caused after delivery by misuse, an accident, wrong installation by someone other than us or the brand, or electrical surges, or if the serial number does not match our records. If we refuse, we explain why in writing.
How to return
- Contact us within the time above with your order number, a short description and photos or a video of the problem (and of the box, if it was damaged in transit).
- If the parcel looks damaged at the door, please photograph it and, if you can, note it on the courier's slip. Tell us within 48 hours if you can, because it helps us claim from the courier. We still accept your report if you could not.
- We tell you how to send it back. For damaged, wrong, defective or not-as-described items, we pay for the return courier, or reimburse your courier cost against a receipt.
- Pack the product with its accessories, manuals and, if you still have it, the original box.
- When we receive and check it, we send the replacement or start your refund.
Warranty after the return window
Most appliances and electronics carry a manufacturer's warranty. The product page and the warranty card show what it covers and for how long. For faults after the return window, contact the brand's service centre with your invoice; we will help you find it and follow up if you are stuck.
Questions or complaints
See Complaints and Grievance Officer. We acknowledge complaints within 48 hours and resolve them within one month.