Terms of Use

These terms apply when you use www.sharmatrademart.com or buy from it. Please read them with our Privacy Policy, Shipping Policy, Cancellation and Return Policy and Refund Policy. Nothing in these terms takes away your rights under the Consumer Protection Act, 2019 or any other law.

1. Who we are

We sell products from our own stock. We are not a marketplace for other sellers.

2. Using the website

• You must be 18 or older to create an account or buy.
• Keep your sign-in details safe. Tell us at once if you think someone else has used your account.
• Do not misuse the site: no automated scraping, no attempts to break in or overload it, no false orders, no fake reviews, no harmful code.
• We may suspend an account that breaks these rules. We will tell you why, and you can contact the Grievance Officer if you disagree. Suspension does not cancel your rights for orders you already paid for.

3. Products, prices and information

• Prices are in Indian rupees and include GST. Where a product shows an MRP, our price is never higher than the MRP.
• Before you pay, we show the total price and its parts: item price, any delivery charge (currently free), discount from a coupon, and tax included.
• We try hard to describe each product correctly: pictures, specifications, warranty, country of origin and other details on the label. Colours on screens can vary a little. If a product is materially different from its description, you can return it (see the Cancellation and Return Policy).
• Prices and stock can change, but the price you see when you pay is the price you pay.
• If a price is shown wrongly by an obvious mistake (for example, a missing zero), we may cancel the order before dispatch and refund you in full. We will not use this to change a genuine price after you pay.

4. Placing an order

• You need an account to pay. We confirm your order only after Razorpay confirms the payment and our system checks it.
• If the item sells out while you pay, we do not create the order and refund you automatically.
• Each order gets a GST tax invoice, which you can download from your order page.
• You agree to buy by clicking the pay button yourself. We never pre-tick boxes to add anything to your order.

5. Payment

• We accept UPI, cards and netbanking through Razorpay, a licensed payment company. We do not see or store your card number, CVV or UPI PIN.
• We do not offer cash on delivery.
• We do not charge any payment fee to you. To be confirmed
• We will never ask you to pay into a personal bank account or UPI ID. See our Caution Notice.

6. Coupons

• One coupon per order. A coupon has a minimum basket value, an expiry date and use limits, shown with the coupon.
• The discount is worked out on our server; the website never lets anyone change it.
• Coupons have no cash value. If you return a product bought with a coupon, you get back what you actually paid.

7. Delivery

See the Shipping Policy. We deliver within India only.

8. Cancellations, returns, refunds and warranty

• Cancel free of charge before dispatch. We charge no cancellation fee.
• Damaged, wrong, defective or not-as-described products, and products delivered later than the latest date we showed: tell us within 10 days of delivery for a replacement or refund.
• After that, the manufacturer's warranty applies; we help you claim it.
• Refunds go to your original payment method.

Details: Cancellation and Return Policy, Refund Policy.

9. Reviews and content you send us

If you send us a review, photo or video, you confirm it is your own honest experience and that you have the right to share it. We may show it on our website and social pages with your name as you give it. We never write fake reviews or pay for positive ones. We may remove content that is abusive, false or unlawful. Ask us at any time to remove your content.

10. Our content

The website's text, design, photos we took and our logo belong to us or are used with permission. Brand names and logos belong to their owners. See the Copyright Policy.

11. Our responsibility

• We are responsible for selling you products that match their description and are fit for normal use, and for the rights the law gives you.
• We are not responsible for loss caused by events outside our reasonable control, such as natural disasters, road closures or strikes, beyond refunding you as our policies say.
• We are not responsible for indirect losses that neither of us could reasonably foresee when you ordered.
• This section does not limit any liability that the law does not allow us to limit, including under the Consumer Protection Act, 2019.

12. Disputes

Please first contact us or our Grievance Officer. We acknowledge complaints within 48 hours and resolve them within one month.

These terms are governed by the laws of India. You may also approach the National Consumer Helpline (1915) or a Consumer Commission, including the one where you live or work. For disputes that are not consumer complaints, the courts at Chamba, Himachal Pradesh have jurisdiction. To be confirmed

13. Changes to these terms

We may update these terms. The version that applies to your order is the one on the website when you paid. The date at the top shows the last change.