Complaints and Grievance Officer
Draft under review. This page is a draft that the shop is still checking. The final text will replace it. Parts marked “To be confirmed” are not decided yet. For anything urgent, contact us on +91 89687 95698.
We want to fix problems quickly. If something has gone wrong with an order, a payment, a delivery, a return, a refund, your personal data, or anything else on this website, please tell us.
Step 1: talk to us
Most problems are solved fastest this way.
- Phone or WhatsApp: +91 89687 95698, 9 AM to 8 PM To be confirmed: days of the week, and whether the line is open on Sundays and holidays
- Email: help@sharmatrademart.com To be confirmed: this mailbox exists and is read every working day
- Contact form: www.sharmatrademart.com/contact
- In person: Sharma Trader, near Zero Point, Bhadram, Chamba, Himachal Pradesh 176318
Please share your order number (it starts with the invoice number, for example STM/26-27/000123), what happened, and photos if the product is damaged.
Step 2: write to our Grievance Officer
If you are not happy with the answer, or you prefer to complain formally, write to our Grievance Officer.
| Name | To be confirmed: full name of the Grievance Officer |
| Designation | Grievance Officer To be confirmed: e.g. "Proprietor and Grievance Officer" |
| Business | To be confirmed: legal name, e.g. Sharma Trade Mart, trading as Sharma Trader |
| Address | near Zero Point, Bhadram, Chamba, Himachal Pradesh 176318 |
| To be confirmed: grievance mailbox, e.g. grievance@sharmatrademart.com, or help@sharmatrademart.com | |
| Phone | +91 89687 95698 |
The same person answers questions about your personal data (see our Privacy Policy).
What happens next
- Within 48 hours of receiving your complaint, we confirm that we have it. Our reply gives you a complaint reference number to quote and track your complaint, and a copy of your complaint as we have recorded it.
- Within one month of receiving your complaint, we resolve it and tell you what we have done. If we need something from you (for example photos, or the product back), we will ask early so the month is not wasted.
- If we cannot agree, we tell you so in writing, with our reasons, and you can use the routes in step 3.
The 48 hours and one month count from when the complaint reaches us, including weekends.
Step 3: if you are still not satisfied
You do not have to finish our process first, but it is usually quicker.
- National Consumer Helpline (Government of India): call 1915 or 1800 11 4000 (8 AM to 8 PM, daily except national holidays), WhatsApp or SMS 8800001915, or register at consumerhelpline.gov.in.
- Consumer Commission: you can file a consumer complaint online through the Government's e-filing portal (e-Jagriti, which now includes the former e-Daakhil service), or at the District Consumer Disputes Redressal Commission. You may file where you live or work.
- Personal data: if we have not resolved a personal data complaint, you will be able to complain to the Data Protection Board of India once those provisions of the Digital Personal Data Protection Act, 2023 apply (expected 13 May 2027).
- Fraud or cyber crime: see our Caution Notice (helpline 1930, cybercrime.gov.in).