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SHARMA TRADERELECTRONICS | APPLIANCES | SOLAR

Shipping Policy

Draft under review. This page is a draft that the shop is still checking. The final text will replace it. Parts marked “To be confirmed” are not decided yet. For anything urgent, contact us on +91 89687 95698.

Where we deliver

We deliver to addresses in India only. When you enter your pincode on a product page or at checkout, we tell you if we can deliver there. A few remote pincodes may not be served; if yours is not, we say so before you pay.

We do not ship outside India.

What delivery costs

Delivery is currently free on all orders. If we ever add a delivery charge, it will be shown as a separate line, with the total, before you pay, and it will never be added after payment. To be confirmed: free delivery for now

All prices include GST.

How we send your order

We pack your order at our shop in Chamba, Himachal Pradesh, and book it with a courier service (for example India Post or a private courier). When it leaves us we mark it Shipped and send you an email with the courier name and tracking number. You can also see them on your order page under "My Orders".

Large appliances may come by a different carrier or by our own vehicle in and around Chamba. To be confirmed

When it arrives

At checkout we show an estimated delivery time for your pincode (usually To be confirmed: 5 to 7 days from dispatch). It is an estimate, because couriers in hill areas can be delayed by weather and road closures.

We aim to dispatch within To be confirmed: 1 to 2 working days of your payment.

If your order arrives later than the latest date we showed you, and the delay was not caused by events outside anyone's control (such as floods, landslides, road closures or strikes), you may refuse it or return it for a full refund. See the Cancellation and Return Policy.

Payment

We accept online payment only, through Razorpay (UPI, cards, netbanking). We do not offer cash on delivery. Our courier will never ask you for money or an OTP for a prepaid order. See our Caution Notice.

At the door

  • Please check that the parcel is sealed and undamaged.
  • If it looks damaged, take photos, note it on the courier's slip if you can, and tell us within 48 hours if possible. You can also refuse it.
  • Keep your invoice. You need it for warranty claims. You can download it from your order page.

Questions or complaints

Call or WhatsApp +91 89687 95698 or email help@sharmatrademart.com. For formal complaints see Complaints and Grievance Officer.