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SHARMA TRADERELECTRONICS | APPLIANCES | SOLAR

Refund Policy

Draft under review. This page is a draft that the shop is still checking. The final text will replace it. Parts marked “To be confirmed” are not decided yet. For anything urgent, contact us on +91 89687 95698.

This page explains when and how you get your money back for an order on www.sharmatrademart.com.

When you get a refund

  • You cancel before we dispatch, or refuse the parcel at delivery (see the Cancellation and Return Policy).
  • We cancel your order (for example, the item is out of stock).
  • We accept a return of a damaged, wrong, defective or not-as-described product, or one delivered late, and you choose a refund instead of a replacement.
  • Your payment went through but the item sold out at the same moment. In this case the website refunds you automatically and no order is created.

How much

  • The full amount you paid for the item, including GST and any delivery charge. (Delivery is currently free.)
  • If you used a coupon, you get back what you actually paid, not the coupon value.
  • If only some items in an order are refunded, you get the amount paid for those items. To be confirmed: partial refunds are possible in the Razorpay dashboard

Where the money goes

Refunds go only to the payment method you used: the same UPI ID, card, or bank account for netbanking. We cannot refund in cash, to a different account, or to someone else. This protects you from fraud.

We will never ask you for your card number, PIN, CVV or OTP to "process a refund". See our Caution Notice.

How long it takes

  1. We start the refund within To be confirmed: 3 working days after we confirm your cancellation, or after we receive and check your returned product. We email you when we do. To be confirmed: a refund email template does not exist yet
  2. Your bank or card issuer credits it. Our payment partner, Razorpay, states that normal refunds usually reach the customer in 5 to 7 working days. Some banks take longer. We cannot speed this up, but if it has not arrived after 10 working days, contact us and we will send you the refund reference so your bank can trace it.

The automatic refund for a sold-out item starts immediately; the bank's time still applies.

Tax paperwork

Your original tax invoice stays as it is. For a refund of returned goods we issue a GST credit note against the invoice. To be confirmed: until the website makes credit notes, the shop issues them by hand

Questions or complaints

Call or WhatsApp +91 89687 95698 or email help@sharmatrademart.com. For formal complaints, see Complaints and Grievance Officer (acknowledged within 48 hours, resolved within one month).